Is Virgin Media down? How to check the status in your area – The Sun

VIRGIN MEDIA customers are reporting issues with their internet, having already suffered problems during coronavirus lockdown.

Tracker DownDetector has seen an increase in customers noting issues with their broadband and other services, which follows more than 41,000 complaints in April while in May, 78% of users reported problems with their cable internet.

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Areas all over the UK, including Birmingham, Glasgow, Manchester and London have seen issues reported on June 24 and 25.

Virgin Media, which has 3.2million customers in the UK, are believed to have resolved problems on Wednesday, but customers are still reporting issues.

Is Virgin Media still down?

As of around 8am on June 25, there has been at least 905 customers had complained about Virgin Media failing, according to DownDetector.

And many more could be suffering problems as the complaints site shows that 60 per cent of customers are seeing issues with their internet.

Meanwhile, the TV service is not working for many people

The Sun has contacted Virgin for comment and will update this story when we know more.

How do I check the service status of Virgin Media?

Virgin Media has a dedicated web page where you can find out if there are any problems in your area.

Click here to visit the My Virgin service update website.

To find out if there are problems in your area, enter your postcode.

The Sun checked the service using one London postcode, with Virgin Media revealing they are aware of problems with the TV service in that area.

How can I contact Virgin Media and am I entitled to compensation?

Virgin Media is signed up to the Automatic Compensation Scheme which makes it easier for customers to get money back when their service goes wrong.

On this occasion, it's unlikely you'll get any compensation automatically as the scheme only covers customers when internet goes down for two or more full days.

If you still want to complain to Virgin Media about an issue with your connection, you can reach their customer service team on 0345 454 1111.

Do keep in mind that phone lines are likely to be extremely busy at the moment due to the coronavirus crisis.

You can also speak to Virgin Media via its live chat service.

Virgin Media customers were left fuming in February when they lost their TV service during the rugby Six Nations 2020 England versus Ireland game.

This was followed by another internet outage which left homes in Hampshire unable to get online in March.

In better news for the company, Virgin Media announced April that it was giving customers 18 popular channels including MTV, TLC and Comedy Central for free.

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