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Delta Air Lines is one of many airlines that has blocked off middles seats to create space for passengers who need to social distance amid the coronavirus pandemic.
The policy started April 13, but one recent passenger has reached out to the company to ask why it is not being practiced on all Delta flights.
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|DAL||DELTA AIR LINES INC.||21.71||-0.86||-3.81%|
“@Delta I’m just curious, so supposedly y’all are supposed to be blocking middle seats on flights, yet my flight I had two days ago was pretty much full (middle seats included),” the concerned tweeted on May 1.
On the same day, Delta responded with its current seating policy.
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“Hello! We are blocking middle seats in Main Cabin, Delta Comfort+, and Delta Premium Select across all flights,” the company said in a tweet. “When booking your future seat selection via the Fly Delta App or online, middle seats will be shown as unavailable.”
It is not clear whether middle seats were actually filled during the flight or if this all may be because the seats in question were possibly booked prior to the announced policy.
However, the passenger replied to Delta’s tweet insisting that middle seats were filled.
“It’s my understanding that this policy was in place prior to my flight yet from my experience the middle seats were still occupied,” the passenger wrote. He added that Delta’s flight attendants were also confused about the policy.
For customers who find themselves in a similar situation, Delta urges they reach out as soon as possible with their flight details, so the company can review the issue.
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Delta’s current seating policy is effective through June 30.